Cancellation Policy

At County Enterprises, many of our products are customized or made to order specifically according to the customer's requirements. Therefore, cancellation requests are subject to the following terms:

1. Cancellation Before Processing

Customers may request cancellation within 24 hours of placing an order, provided that the order has not yet entered production or customization.

If the cancellation is approved, the customer will receive a refund of the amount paid, subject to any applicable payment processing fees.

2. Customized or Personalized Orders

Once a customized or personalized order has entered production, it cannot be cancelled, as materials, embroidery, printing, patches, measurements, or other customization work may already have been arranged or started.

This includes customized jackets, sports belts, corsets, embroidered products, and other made-to-order items.

3. Mockup Approval

Where applicable, we provide a design/mockup for customer approval before production. Once the customer approves the mockup and production begins, the order is considered final and cannot be cancelled due to a change of mind.

4. Cancellation After Shipment

Orders cannot be cancelled once they have been shipped. Customers should contact us as soon as possible if they wish to request a cancellation before shipment.

5. Refunds for Approved Cancellations

For an approved cancellation, refunds will be issued to the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.

6. How to Request a Cancellation

To request cancellation, please contact us with your order number and reason for cancellation as soon as possible after placing your order.

We will review the order status and confirm whether cancellation is possible.

Important: Placing an order for a customized product means that you acknowledge and agree to this Cancellation Policy.